Hope & Chances Creativity
The Woodland Cabin
33 Davy’s Place
We accept credit/debit card payments via our secure online server. Payments are securely transmitted and dealt with by a third party provider, Shopify Payments and we are fully compliant with PCI-DSS (Payment Card Industry Data Security Standard). Alternatively, personal cheques are accepted made payable to ‘Hope & Chances Creativity’ and sent to the address above. All orders include VAT @ 20%.
We aim to dispatch orders within 3-4 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. We use Royal Mail 2nd class or Courier.
We provide free UK P&P on orders over £15 and will happily ship to mainland UK and Northern Ireland, and BFPO addresses. All orders are dispatched using Royal Mail 2nd Class, Parcelforce or courier company for larger items e.g. die cutting machines. Orders are processed in the same order in which they are received.
Pages of this website are subject to change without notice. This includes product images, prices, delivery fees, logos, descriptions, and colours. No warranty or guarantee can be provided as to the accuracy, completeness and performance. This website contains material which is owned by or licensed including, but not limited to, design, layout, look, appearance and graphics. Reproduction is prohibited.
Links to other sites
Occasionally this website may include links to other websites. These links are provided for your convenience to provide further information. The links do not signify that we endorse the websites or have a responsibility for the content of the linked websites.
Products available from this site
We reserve the right to remove or change any product contained in the website. Product images are supplied by manufacturers and occasionally these can be viewed differently depending on your browser, colour and the settings of your computer or laptop.
No liability will be accepted for any injury loss or damage suffered as a result of the use of any products supplied by Hope & Chances Creativity.
We collect personally identifiable information, like names, postal addresses, email addresses, when voluntarily submitted by our visitors. The information you provide is used to manage your order/request specifically unless you provide permission for it to be used in another manner, for example to add you to our News and Offers subscriber list.
We may need to share your information to third parties e.g. delivery companies or credit card companies in relation to your order or because we are required to do so by law. We will not pass on your personal information to any third party for mailing or marketing purposes. If you subscribe to the News and Offers subscriber list we receive your name and email address and this data is held by Mailchimp. Whenever you receive an email from us you are given the option to unsubscribe.
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- Google Analytics – this helps see how our site is being used and ultimately how we can make it better for you to use.
- Google Maps – the map on the contact page is provided by Google. These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.
What is our returns policy?
In the unlikely event that you are not satisfied with your purchase it may be returned within 7 days of purchase.
Goods must be returned in their original packaging in a re-saleable condition.
Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.
Similarly goods found to have been used will not be replaced or credited.
You are responsible for the safe return of any items.
Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.
A full refund/exchange will be given on faulty goods or where an incorrect item has been sent. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.
Any claims for non-delivery must be made within 30 days of purchase. Any claims for shortages must be made within 3 days of delivery.