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FAQs


Ordering

Yes – please feel free to email with your Spellbinders requirements.
You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please email as soon as possible stating the products you wish to cancel.


Payment

You can pay for your online order in the following ways:

  • Visa
  • MasterCard
  • Delta
  • Switch
  • Maestro
  • PayPal

We do not accept American Express.

Please send us your order again with a different payment card. You can contact the company that issued your card to find out why it was refused.


Delivery and Returns

We will happily ship to mainland UK and Northern Ireland, and BFPO addresses. All orders are dispatched using Royal Mail or Parcelforce, and are processed in the same order in which they are received. The minimum order value is £5.00, including postal charges.
Royal Mail Second Class:

  • £1.96 for orders up to £10.00
  • £2.95 for orders up to £25.00
  • £3.96 for orders up to £50.00
  • FREE for orders over £50.00

The prices may increase if you are buying particularly heavy items such as die cutting machines or if you wish to order from overseas – please email for further details. Please note that any charges for customs/import duties remain your responsibility.


If your order has not arrived within 28 days, please email.
Yes you can, as long as you follow the directions in our Returns Policy.
At Hope & Chances Creativity we like to reward our customers for shopping with us.  Each time you spend £10 (P&P, machines and kit purchases excluded) you will be rewarded with a stamp/sticker.  Once your loyalty card is full, please return to The Woodland Cabin, 33 Davy’s Place, Gravesend, Kent DA12 4DL with your name, address and email.  You will then receive via email, an exclusive online code allowing you to claim £10 towards your next purchases.

 

Terms and Conditions of the Loyalty Scheme:

  • The scheme is valid on the Hope & Chances Creativity website only.
  • The rewards accrued through the scheme are personal to the purchaser, they cannot be transferred to another person.
  • We cannot accept claims for lost/damaged loyalty cards.
  • We reserve the right to end the scheme at any time without notice.
  • We may modify the scheme from time to time, this will not affect rewards already accrued.